Jewelry Television
Cut inventory processing time by 27% and unlocked $10M in revenue for a national retailer using Lean Six Sigma.
Overview
As part of the Heath Integrated Business and Engineering Program (HIBEP), I worked with Jewelry Television to streamline their inbound inventory workflow. Over 16 weeks, my team applied Lean Six Sigma and the DMAIC framework to redesign warehouse processes, analyze over 100,000 rows of inventory data, and pilot a new weight-based counting system.
Due to an NDA, some project details have been anonymized.
The Problem
The existing inbound inventory workflow was slower than industry standards and created operational bottlenecks. These inefficiencies limited the company's ability to meet customer demand and respond quickly to changes in the market.
My Role
I contributed to process mapping, data analysis, and on-site testing. I developed internal software to analyze operational data, collaborated with stakeholders to identify pain points, and helped design and implement pilot solutions that informed the final rollout strategy.
The Approach
We followed the DMAIC framework to guide our work:
- Define: Collaborated with stakeholders to clarify goals and narrow the project scope.
- Measure: Collected and analyzed operational data to understand current performance.
- Analyze: Identified key bottlenecks and root causes through site visits and feedback.
- Improve: Developed and tested solutions.
- Control: Delivered documentation, training materials, and recommendations to support long-term adoption.
The Outcome
$10M
Annual Impact
60%
Reduction in Counting Time
27%
Faster Inbound Inventory Workflow
"We immediately saw improvement from the reconfiguration." - JTV Stakeholder
I helped design and implement a process that improved speed, accuracy, and sustainability for a national retailer. The experience deepened my understanding of operational systems and showed me how thoughtful design can drive measurable business results.
